Frequently Asked Questions
Your Hospitality Queries, Simplified

Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on +27 23 614 1050 or email us at info@montagusprings.co.za

What time is the check in?

15h00.

What time is the check out?

10h00.

What can I do if I arrive earlier to the hotel?

You may use all the facilities.

Can I store my luggage with you?

Yes (limited).

Are there hotel images on this website?

Yes (limited).

Do you offer free Wi-Fi?

Yes (limited).

Are there parking facilities at the hotel?

Yes (limited).

What amenities are available in the rooms?

Hairdryer, safe, TV and fully equipped kitchenette and aircon.

Do you have a fitness center or swimming pool?

We have five swimming pools including one heated pool and a kiddies splashpool.

What are the daily opening and closing times of the pools at Montagu Springs Resort?

The pools are open from 8am to 10pm daily.

Is the hotel pet-friendly?

No.

What is your cancellation policy?

48hrs prior to arrival out of season, 7 days prior to arrival peak season to avoid penalties.

How do I modify or cancel a reservation?

Email: reservations1@montagusprings.co.za

What types of credit cards do you accept?

Master card and Visa.

Can I host an event or meeting at the hotel?

Yes.

Do you have any special offers or packages?

Yes, refer to the specials page on our website.

Can I request an extra bed or crib in the room?

We do not supply extra beds, however a limited number of camp cots are available for toddlers.

What is there to do in the local area?

Lots! (Ask at Reception).

Do you offer gift vouchers?

Yes.

Who do I contact if I have further enquiries/questions about my stay?

Reception - 023 614 1050